Core Banking Application Support Services

  • Core banking Availability 24*7,
    365 days a year
  • Core bankingDaily operational
    support
  • Core bankingEfficient day
    to-day system run
  • Core bankingAfter business hours
    support (EOD, EOM, EOY)
  • Core bankingStabilization and
    optimization of IT operations
  • Core bankingEnrichment and
    enablement of Bank users
  • Core bankingTechnical and
    Functional support

These services are offered at all levels (L1/L2/L3) at preferred locations of the bank, on-site or offshore.

  • High availability based on the bank’s need
  • Day to day operational support
  • Support for critical operations like EOD/EOM/EOY
  • Efficient running of systems
  • After business hours support
  • Stabilization and optimization of IT operations
  • Incident and change management
  • Release and patch application
  • Regression testing for customization and enhancements

For the effective and smooth functioning of bank operations, it is imperative to continuously and proactively monitor for application level, environmental, integration level, and user level parameters. The support services are offered at various levels (L1/L2/L3) and available as a mixed onsite-onshore model that allows banks to optimize its support cost.

Why Profinch

  • Cost effective mix of onsite and offshore support model
  • Expertise to manage all levels of L0/L1/L2/L3 support framework
  • Focus on root cause analysis to identify effective solutions to issues
  • Best practices adopted for Incident, Change and Service delivery management
  • Efficient issue tracking tools
  • Quality driven expert teams