digitization

The client was looking at extending digital banking services to its customers through deployment of Oracle’s Digital Banking Suite. With its massive scale and reach, it was important for the client to partner with a company with proven expertise, not just with the product but also its implementation in the specific region. The client also required multiple integrations with different systems to offer multiple services apart from internet banking to be offered online through OBDX.

CHALLENGE ON HAND

The client was looking at extending digital banking services to its customers through deployment of Oracle’s Digital Banking Suite. With its massive scale and reach, it was important for the client to partner with a company with proven expertise, not just with the product but also its implementation in the specific region. The client also required multiple integrations with different systems to offer multiple services apart from internet banking to be offered online through OBDX.
 
 

PROJECT SCOPE

The scope of project was finalized as per below
Upgrade from older FCDB 12.x to OBDX 18.x for internet banking
Migration from FCDB 12.x to OBDX 18.x for internet banking
Implementation of OBDX 18.x with FCUBS 12.x (non-compatible CBS)
Integration with their wallet services provider
Integration with the country’s domestic instant payments network
User Acceptance Testing/Quality Assurance
Go Live and Post Go Live Support and handover
 

HIGHLIGHTS

01
digitization
OBDX rolled out for more than 500,000 customers of the bank both for individual (retail) and corporate banking
02
digitization
OBDX was made compatible with existing FCUBS core banking system without compromising on the user experience and features
03
digitization
Higher and steady growth rate in the volume of transactions achieved
04
digitization
Seamless integration enabling higher volume of domestic transfers resulting in higher revenue collection and increased business
05
digitization
Meticulous integration between OBDX and vendor wallet system resulting in one unified application for every customer action
06
digitization
The shift mobile apps witnessed an exponential rise in business with customers going the smartphone way for every banking activity

CONCLUSION

Digital Banking implementation for one of the greater and older banks in Ghana was a challenging task. The bank has been able to reposition itself as the bank for modern times with a whole array of digital offerings and conveniences for the customers. With a notable increase in revenue from being able to retain older customers and acquire new ones, the bank has heralded the future.