Premier commercial bank of Malawi onboards Profinch for FLEXCUBE 12.0.3 production support.
Managed Services
The client is a medium-sized retail bank serving individuals and businesses across Malawi. Founded over 5 years ago, it is one of the commercial banks licensed by the Reserve Bank of Malawi, the Central Bank and national banking regulator.
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Objective
The client engaged Profinch for the production support of Oracle FLEXCUBE Universal Banking Suite and Oracle FLEXCUBE Direct Banking. The client was keen on partnering with a company that held exhaustive experience with Oracle’s suite of products across various geographies.
Project Scope
The scope of the project was finalized as per below
- First hand analysis of the issues reported.
- Monitoring production related activities
- Support OBIEE Reports related issues.
- Supporting UAT for bug fixes.
- Raise MOS for core oracle bugs, monitor and support it to closure.
- Guiding the Bank operation/users to modify/create new parameterization.
Conclusion
Engagement with Profinch has helped ensure a smooth and seamless implementation experience. With two Consultants deployed for the project (1 Consultants – Onsite, 1 Consultant – Offshore), support was readily available to promptly address any emergent issues. Smooth implementation of Flexcube is helping the client further strengthen its offering to its wide network of consumers.
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