Insurance penetration across the world remains abysmally low, in single digits. While the industry is saddled with multiple problems, technology is playing an important role in addressing challenges that have traditionally been the showstoppers. Technology when deployed cleverly can help piece together the ecosystem of insurers, intermediaries, and customers to enable far reaching transformation. The insurance industry requires a technology rejig with agility and customer experience acting as drivers to change. Traditional approaches need to be ditched to make smarter ways of running business.