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Queue Management
Empowering Teller Excellence: Transforming Banking Transactions
As per a Deloitte study, customers are not willing to wait for more than 10 minutes in bank queues. And yet, customers end up standing in queues for an average of over 22 minutes, making the entire experience excruciating for them.
It has become an absolute necessity for banks to ensure a smooth experience for their customers via an intelligent Queue Management system that effectively plans and manages the customer’s visit from pre-arrival to post visit.
As banks look at newer ways to attract and retain customers, an investment in a robust Queue Management system will be the crucial first step towards consistently delivering exceptional customer experiences. An end-to-end system will ensure effective data capture and valuable insights that will be the necessary input for banks to meet their business goals.
Atumverse’ s Queue Management Platform
- Increase in sales by 11%
- Better management of man hours
- Reduction in customer wait time by 21%
Features
- Integrated online appointment scheduling
- Customer prioritization based on customer value
- Virtual token activation on arrival
- Automated Data capture
- Intelligent routing of customers
