Profinch is a fintech company offering technology solutions that enable banks to transform how they work and be future-ready. The solutions include Consulting services for advancement of core operations and processes, and off the shelf products for 360-degree digitization and data transformation. With offices in India, UAE and Singapore, the company serves over 70 banks across 40+ countries. Profinch currently employs 300+ employees and boasts of some of the best Banking technologists.
Responsibilities
- Defining/harmonizing governance modalities, goal setting, quality assurance strategy
- Facilitate process optimization / tool adoption
- Perform independent assessment of Engagement progress, Risks/issues/dependencies, Track resolution of issues/dependencies, Process/policy adherence, Quality and release readiness.
- Drive delivery organizations to offer a superior customer experience
- Execute, evaluate customer satisfaction surveys and drive improvements
- Cross LoB collaboration
- Conduct cadence calls with delivery owners and client touch points
- Periodic status reporting to internal and external stakeholders
- Facilitate creation of reusable assets and champion reuse
- Knowledge champion – cross pollinate best practices and learnings
- Thought leaders – change agents or catalysts for continuous improvements / delivery excellence
Requirements
- Experience in managing large program / projects in financial services industry or experience as a PMO team member / lead
- Ability to assess project risks/issues/dependencies
- Excellent communication skills – written and verbal
- Experience in performing Quality Assurance activities and Process compliance audits
- Deep understanding of process maturity standards/models such as CMMI -Dev/ CMMI – SVC / ISO 9001:2015
- Skilled in Metrics and project performance analysis
- Should possess PMP or equivalent certification
- Experience in client facing roles
- Knowledge on banking / financial services domain
- Self-driven and team player
- Ability to interact across a cross section of functions/departments and elicit information on process challenges and constraints