profinch

Simplifying Fintech - Digital Banking Solution - Profinch

PMO – Manager / Senior Manager

Profinch is a fintech company offering technology solutions that enable banks to transform how they work and be future-ready. The solutions include Consulting services for advancement of core operations and processes, and off the shelf products for 360-degree digitization and data transformation. With offices in India, UAE and Singapore, the company serves over 70 banks across 40+ countries. Profinch currently employs 300+ employees and boasts of some of the best Banking technologists.

Responsibilities

  • Defining/harmonizing governance modalities, goal setting, quality assurance strategy
  • Facilitate process optimization / tool adoption
  • Perform independent assessment of Engagement progress, Risks/issues/dependencies, Track resolution of issues/dependencies, Process/policy adherence, Quality and release readiness.
  • Drive delivery organizations to offer a superior customer experience
  • Execute, evaluate customer satisfaction surveys and drive improvements
  • Cross LoB collaboration
  • Conduct cadence calls with delivery owners and client touch points
  • Periodic status reporting to internal and external stakeholders
  • Facilitate creation of reusable assets and champion reuse
  • Knowledge champion – cross pollinate best practices and learnings
  • Thought leaders – change agents or catalysts for continuous improvements / delivery excellence

Requirements

  • Experience in managing large program / projects in financial services industry or experience as a PMO team member / lead
  • Ability to assess project risks/issues/dependencies
  • Excellent communication skills – written and verbal
  • Experience in performing Quality Assurance activities and Process compliance audits
  • Deep understanding of process maturity standards/models such as CMMI -Dev/ CMMI – SVC / ISO 9001:2015
  • Skilled in Metrics and project performance analysis
  • Should possess PMP or equivalent certification
  • Experience in client facing roles
  • Knowledge on banking / financial services domain
  • Self-driven and team player
  • Ability to interact across a cross section of functions/departments and elicit information on process challenges and constraints
Job Category: Manager Senior Manager
Job Location: Bangalore Chennai Pune
Job Type: Full Time

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