Leading Islamic bank in Oman leverages FinFlowz to enable workflow in the onboarding process and decentralize operations.
The client is a premier Islamic bank operating in The Sultanate of Oman. Founded over 7 years ago, the client provides retail and corporate finance through branches, online and mobile devices. The bank provides Shari’a compliant financial solutions to a diverse array of consumers in the region.
The bank was keen on intensifying its focus on delivering superior customer experiences across various touchpoints. This entailed building a workflow that could streamline onboarding and servicing the retail and corporate clients while ensuring governance mechanisms are in check. The client was also looking at pushing up efficiencies and speed of delivery through decentralization, thus empowering individual branches to drive day-to-day operations while limiting the need for authorizations to only a few corporate departments like treasury or compliance.
The workflow was built to streamline the following
The project was successfully completed in the stipulated time. Finflowz as the workflow solution could be customized as per the bank’s specific requirements such that it delivers affirmative outcomes.
Finflowz implementation has helped the client significantly improve efficiencies by streamlining and digitizing its operations and processes. While at the users’ end, the client has found Finflowz easy to use and is helping it have better control over processes, at the customers’ end, it is translating into more consistent and better quality customer experiences.